Refund and Return Policy

Last Updated: [6th of June, 2024]

At Triple H Online Shop, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return the item for a refund or exchange in accordance with our policy below.

1. Eligibility for Returns

1.1 Time Frame You may return most items within 30 days of receipt for a full refund or exchange. Items must be returned in their original condition, unused, and with all tags and packaging intact.

1.2 Non-Returnable Items Certain items are non-returnable, including:

  • Perishable goods (e.g., food, flowers)
  • Personal care items (e.g., toiletries, cosmetics)
  • Custom or personalized products
  • Clearance items

2. Return Process

2.1 Request a Return To initiate a return, please contact our customer service team at returns@triplehshop.com with your order number and the reason for the return. We will provide you with return instructions and a return authorization number.

2.2 Pack and Ship Your Return Carefully pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly write the return authorization number on the outside of the package and ship it to the address provided in the return instructions. You are responsible for the cost of return shipping.

3. Refunds

3.1 Processing Time Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

3.2 Shipping Costs Shipping costs are non-refundable, unless the return is a result of our error (e.g., you received a defective or incorrect item).

4. Exchanges

If you wish to exchange an item, please follow the return process to return the original item and place a new order for the desired item. This ensures the quickest processing time and availability of your replacement item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at returns@triplehshop.com with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.

6. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at returns@triplehshop.com or call +6785464217.